Customer Satisfaction is Our Priority We at Avitri Spices strive to ensure that our customers receive the best quality spices and service.
However, if you are not entirely satisfied with your purchase, we are here to help. Eligibility for Refunds
1. Damaged or Defective Products:
- If the product you received is damaged or defective, you are eligible for a refund or replacement. Please report the issue within 7 days of receiving the product.
2. Incorrect Order:
- If you receive an incorrect product, please notify us within 7 days, and we will arrange for the correct product to be delivered or issue a refund.
3. Return Conditions:
- Products must be unused and in the same condition as received. - The original packaging and invoice must be intact and included with the return.
Non-Refundable Items:
We regret that the following items are non-refundable:
- Opened or used products. - Products purchased on clearance or promotional sale. - Custom or personalized orders. How to Request a Refund
1. Contact Us: - Email us at support@avitrispices.in with your order number, details of the issue, and photos of the product (if applicable). - Alternatively, call us at +91734 944 4419 during business hours.
2. Processing Time: - Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. - Approved refunds will be processed within 7-10 business days, and the amount will be credited in 10-15 Business days.
Return Shipping
- For eligible returns due to damaged, defective, or incorrect items, we will cover the return shipping costs. - For other returns, shipping costs will be borne by the customer. Exchanges If you wish to exchange a product, please contact us. Exchanges are subject to stock availability and applicable terms.
Cancellation Policy
- Orders can be canceled within 24 hours of placing the order for a full refund. - If the order has already been shipped, cancellation will not be possible.
Contact Us
If you have any questions about our Refund Policy or need assistance, feel free to reach out:
- Email: support@avitrispices.in - Phone: +91 734 944 4419 - Address: Avitri Spices Pvt Ltd., No. 24/2, Behind Bharath Petrol Bunk, Yentaganahalli, Nelamangala Taluk Bangalore (Rural) - 562123 State Name: Karnataka, Code : 29 We value your feedback and look forward to serving you better! Thank you for choosing Avitri Spices!
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